News

News - 2013

13th December : BVG AIRFLO CHOOSES HERMES FOR CLIFFORD JAMES AND SAMUEL WINDSOR HOME DELIVERY

27th November : HERMES HITS 3,000 AND EXPANDS PARCELSHOP SERVICES

18th November : OVERPAYING IS THE MOST COMMON MISTAKE AS 20% OF ONLINE SHOPPERS REGRET DRUNKEN PURCHASES

13th November : HERMES WINS PRESTIGIOUS NATIONAL BUSINESS AWARD

16th October : INTERNATIONAL RESEARCH HIGHLIGHTS DELIVERY IS KEY TO SUCCESSFUL ONLINE RETAIL EXPANSION

1st October : HERMES TEAMS UP WITH SOUTHERN CO-OPERATIVE TO EXPAND MYHERMES PARCELSHOP NETWORK

23rd September : RIVER ISLAND AWARDS DELIVERY CONTRACT TO HERMES

9th September : HERMES GUARANTEES DELIVERY FOR CHRISTMAS

12th August : HERMES NEXTEC APPOINTED FOR SWAROWSKI

9th August : HERMES ANNOUNCED AS NATIONAL BUSINESS AWARDS FINALIST

28th June : CHUMS APPOINTS HERMES AS DELIVERY PARTNER

21st June : CONSUMERS VOICE DISSATISFACTION OVER RETAIL PACKAGING

24th May : HERMES TO EXPAND HEAD OFFICE

22nd May : LOCAL STORES REMAIN IMPORTANT PART OF THE COMMUNITY

3rd May : COTTON TRADERS LAUNCHES NEW RETURNS SERVICE

19th April : MYHERMES PARCELSHOP HANDLES ONE MILLIONTH PARCEL

16th April : HERMES' MULTI-MILLION POUND INVESTMENT IN NEW HUB

19th April : NEXT EXTENDS HOME DELIVERY CONTRACT WITH HERMES UNTIL 2022

28th January : DE LANGE JOINS HERMES AS OPERATIONS DIRECTOR

9th January : HERMES TO PRESENT AT DELIVERY MANAGEMENT EVENT


13th December 2013

BVG AIRFLO CHOOSES HERMES FOR CLIFFORD JAMES AND SAMUEL WINDSOR HOME DELIVERY

BVG Airflo has appointed Hermes to provide a nationwide home delivery solution for its Clifford James and Samuel Windsor brands. Under the two-year deal, Hermes will handle a proportion of its parcel traffic totaling more than 750,000 items of clothes, shoes and homeware each year.

Hermes will make daily collections using a dedicated trailer from BVG Airflo's distribution centre in Skelmersdale, Lancashire. Parcels will be processed at Hermes' national sortation hub in Warrington before being distributed through its UK depot network for onward delivery to addresses across the UK on a standard 48-hour service.

Iain Burgess CEO of BVG Airflo commented: "We needed a home delivery solution that reflected the high quality service we provide to our customers. Hermes is the leading specialist in the marketplace based on its ability to deliver in a flexible, affordable and effective manner, so we look forward to working closely with them moving forward."

Gary Winter, Sales & Marketing Director of Hermes UK said: "We are now handling more than 170 million collections and deliveries each year on behalf of over 120 high street, catalogue and online retailers. We are at the forefront of the consumer delivery sector by providing a range of convenient and hassle-free delivery options to home, work, neighbour, safe place or ParcelShop that meet the precise needs of our customers."

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27th November 2013

HERMES HITS 3,000 AND EXPANDS PARCELSHOP SERVICES

Hermes, the leading consumer delivery service, has increased the number of myHermes ParcelShops in the UK to 3,000, and is set to continue to expand the network further throughout 2014. It is estimated that the myHermes Parcelshop network will handle over 1.5 million parcels throughout November and December this year – an increase of 326% on last year.

In addition Hermes is now extending the range of services available through the myHermes ParcelShop network to enable people to specify their nearest shop as an alternative location to home delivery.

Hermes' retail clients are now able offer this service to their customers by integrating the myHermes ParcelShop finder with their web platform. This will enable shoppers to seamlessly identify and specify the nearest or most appropriate location as an alternative to Hermes' existing home, neighbour or safe place delivery options. Customers will be alerted by SMS or email when a parcel is ready for collection.

myHermes ParcelShop was launched nationwide in June 2012 at 500 convenience stores to provide an simple and affordable way of sending personal and business parcels, as well as allowing retailers to offer a cost effective means of returning unwanted online purchases. The stores are situated in major urban locations that have been specially selected based on population density and online demand, meaning that around 80 per cent of the population are within two miles of their nearest myHermes ParcelShop.

Steve Murray, Head of New Markets Development, said: "Our myHermes ParcelShop network forms an important part of our multi-channel approach which is designed to deliver high levels of satisfaction and ultimately create brand value. By adding a click and collect element to our service we are providing an even wider choice and greater convenience for our customer."

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18th November 2013

OVERPAYING IS THE MOST COMMON MISTAKE AS 20% OF ONLINE SHOPPERS REGRET DRUNKEN PURCHASES

Customers may not be being completely honest about their reasons for returning ‘unwanted' online purchases according to a new study by Hermes, the leading consumer delivery specialist. 20% of online shoppers have admitted to purchasing items when they have had too much to drink – and regretted it afterwards.

Overpaying for an item is the most commonly made mistake when shopping online after returning home from a night out. Shoppers said that ordering the wrong quantity or size ranked number two, while buying impractical items came in at three. Erratic bidding on eBay and completely forgetting about a purchase until it was delivered made up the top five.

The findings are drawn from The International Online Shopping Survey 2013, commissioned by consumer delivery specialist Hermes, which for the first time includes 1,000 responses from consumers in both Russia and Germany, in addition to 1,000 in the UK.

According to respondents, an ice cream maker, a Japanese sex doll and maternity clothes by a non-pregnant shopper were among the oddest goods purchased – and with the party season fast approaching, retailers could soon be inundated with unwanted or unsuitable Christmas gifts, bought with good intentions whilst under the influence of alcohol.

Across the three countries, clothes were the number one item that revellers sought after returning home. However, UK shoppers appear to be fuelled by Dutch courage after sex aids came second in the list.

In comparison, the alcohol-fuelled purchase of sex aids in Germany and Russia ranked only fourth and sixth respectively, with computer equipment, phones, jewellery and books proving to be more popular choices.

Gary Winter, Sales and Marketing Director, Hermes, said: "It is important for people to be careful when shopping online after a few drinks. Our couriers have reported back countless times that they handed over parcels to customers who have completely forgotten that they have ordered anything. Maybe it's time for retailers to add the option ‘bought when drunk' to their return forms!"

myHermes will be giving online shoppers the chance to win a host of prizes in the lead up to Christmas, including a Mini Cooper Convertible. Shoppers ordering delivery through www.myhermes.co.uk from 30 November to 23 December will be added to a prize draw. Daily prizes are up for grabs throughout December, as well as shopping vouchers and the Mini. For full terms and conditions, visit the myHermes website.

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13th November 2013

HERMES WINS PRESTIGIOUS NATIONAL BUSINESS AWARD

Hermes, the leading consumer delivery specialist has received a top accolade at this year's National Business Awards. The company won the Growth Business of the Year category having been recognised for the significant expansion in the business that has seen a 53 per cent growth in parcel volumes in the past three years, with a further 15-20 per cent expected this year.

The twelfth annual National Business Awards held at London's Grosvenor House Hotel was opened by a video address from the Rt Hon David Cameron and followed by Sir Bob Geldof, who addressed the 1200 attending business leaders on the role of business in society. HRH Prince Andrew also announced his support for the launch of The HRH Duke of York New Entrepreneur of the Year Award for 2014.

Carole Woodhead, CEO of Hermes UK said: "We are thrilled to be recognised by the National Business Awards. Our success is the result of unrivalled levels of commitment and passion being displayed throughout the organisation. In the past few years we have transformed into a leading multi-channel delivery business in response to changing retail and consumer requirements. This ensures we are best placed to meet the demands of the online shopping marketplace, which is expected to more than double in size by 2020. "

Judge Yvonne Quinn from Cranfield School of Management commented: "Visionary leadership has enabled Hermes to transform itself and deliver very impressive growth. With a real focus on its customers, how it can deliver solutions and continually improve its service offer, Hermes shows a deep understanding of the changing marketplace and how the company itself needs to evolve to meet changing market requirements."

Alex Evans, Programme Director of the National Business Awards said: "The full spectrum of British business has been honoured in 2013 - from exemplary social enterprise to fast growth start-up, inspirational SME to transformational PLC, and dynamic entrepreneur to visionary CEO. The National Business Awards truly reflect the quality and diversity driving economic growth in the UK"

The 2013 National Business Awards supports the Prince's Trust, a charity that offers practical and financial support to young people who need it.

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16th October 2013

INTERNATIONAL RESEARCH HIGHLIGHTS DELIVERY IS KEY TO SUCCESSFUL ONLINE RETAIL EXPANSION

Retailers and delivery companies will need to work together to overcome some of the considerable barriers that are stopping many people from buying from 'foreign' websites. Failure to do so will mean potentially missing out on lucrative markets where online shopping is either still relatively new or uptake is low.

These are the findings of the fourth annual industry research from consumer delivery specialist Hermes, which for the first time included 1,000 responses from consumers in both Russia and Germany, in addition to 1000 in the UK.

The 2013 Parcel Deliveries Usage and Attitude Survey found that there were strong differences in consumer attitudes across the 3 countries with regard to parcel delivery, security and payment that had a negative impact on their online buying habits. As a result the numbers of consumers prepared to buy regularly online from whom they perceived to be a foreign retailer were extremely low – just 2% in Germany and 9% in the UK. The figure was higher in Russia at 24%.

Over 50% of all respondents were put off by high delivery charges and the difficulty of returning faulty or unwanted deliveries. There were also high levels of concern around potential credit card fraud, whether the goods would actually arrive and how long delivery would take. Over a third felt that sorting out any issues or problems would be too difficult.

There were also strong differences around payment methods with many respondents in Germany being used to receiving an invoice after receipt of their purchase and over a third of all Russian respondents used to paying cash on delivery. PayPal was relatively popular in all three countries.

Gary Winter, Sales & Marketing Director at Hermes UK, said: "The research shows that there are phenomenal growth opportunities for retailers and delivery companies overseas but they need to work together to get it right. Certainly one size does not fit all and meeting the vastly different consumers' requirements on all aspects of the service is key."

Another key finding which was constant across all three regions was that if there were no costs attached to any delivery option the respondents overwhelming chose delivery to home over any other option. In the UK 85% preferred home delivery, in Germany 87% and in Russia 68% and the figures were almost identical regardless of the value of the item.

The majority of respondents agreed that delivery services were improving and as a result their service expectations were increasing. As a result the added value services that were preferred across the three countries include the ability to specify more time slots, regular communication from the driver and retailer and parcel tracking. In addition nearly a third of respondents said they would like Sunday deliveries.

"I was a little surprised by how high the figures were in favour of home delivery especially since click and collect has seen such strong growth but it does suggest that this service is purely price driven. As always consumers want convenience and certainty when it comes to getting their parcels and if they can get that from a home delivery service it seems that there is no contest," concluded Gary.

The survey also found that the UK has the highest number of frequent online shoppers (those that had purchased three or more times In the past three months) at 26% equating to around 12 million people and Germany was next with 11% equating to around seven million people. In Russia less than only 1% of the population frequently shops online although it is worth noting that this equates to nearly 1.5 million people.

"The research also shows that online shopping in all three countries is likely to grow in two ways. Firstly existing frequent shoppers will become heavier purchasers in the next 12 months and secondly less frequent shoppers will increase their online purchasing as their familiarity increases with the Internet. This is great news for retailers and home delivery companies," concluded Gary.

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1st October 2013

HERMES TEAMS UP WITH SOUTHERN CO-OPERATIVE TO EXPAND MYHERMES PARCELSHOP NETWORK

Hermes, the consumer delivery specialist, has teamed up with the Southern Co-operative to open myHermes ParcelShops at 49 community stores in the south of England. The regional Co-operative Society has become the latest convenience retailer to join the myHermes ParcelShop network, which is expected to reach more than 3,000 sites by the end of the year.

Southern Co-operative has specially selected each community store from its locations in Berkshire, Dorset, Hampshire, Isle of Wight, Somerset, Surrey, Sussex, Devon, Bristol and Wiltshire based on a range of criteria. This includes extended opening times, population breakdown and customer demand in order to maximise parcel volumes and provide a valuable service to the local community.

Paul Bye, Head of Category and Trading at Southern Co-operative commented: "We are committed to making a difference in the communities we operate, so we are continually looking at ways to enhance the service we provide. The myHermes ParcelShop proposition is not only designed to add to our offering for customers, but deliver real benefits to our stores. This includes an added revenue stream, greater awareness in the neighbourhood and increased footfall and overall basket spend."

Rob Edson, CFO at Hermes said: "This latest agreement with such a well-known and trusted name within the community underlines the value myHermes ParcelShop offers to both convenience retailers and their customers. We are set to expand our network to 3,000 sites this year, with each location meeting our high standards in terms of quality, location and availability."

myHermes Parcelshop provides an effective means of sending personal and business parcels, which is proving extremely popular with small businesses, niche online retailers, eBay powersellers, Amazon Marketplace sellers and consumers. It also allows people to return unwanted Internet purchases and a collection service is planned for this year to enable online consumers to specify their nearest location as an alternative delivery address. myHermes ParcelShop is an extension to the myhermes.co.uk service, which offers an affordable delivery solution that can be quickly ordered online with items collected direct from the door or dropped off at a ParcelShop.

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23rd September 2013

RIVER ISLAND AWARDS DELIVERY CONTRACT TO HERMES

River Island has awarded a contract extension to Hermes for the provision of home delivery for clothes, shoes and accessories ordered online. Under the agreement, Hermes will operate as an approved partner for the retailer's standard delivery service handling significant volumes of packages a year.

Parcels will be collected on a daily basis from River Island's distribution centre in Milton Keynes and transferred to Hermes' national hub in Nuneaton for processing and sorting. From there, items will be distributed to the depot network and circulated to 9,500 lifestyle couriers for the final delivery. The solution will use Hermes' two-day delivery service that is available to addresses nationwide.

Martin Goldstein, Head of Purchasing at River Island commented: "We work with a number of key partners to provide a high-quality range of delivery options for customers in the UK. We look forward to continuing our relationship with Hermes and developing it moving forward."

Gary Winter, Sales & Marketing Director at Hermes said: "We are now handling more than 180 million collections and deliveries on behalf of over 120 high street, catalogue and online retailers in the UK. This latest agreement with River Island underlines the strong and establishedrelationship we have with leading retailers based on our ability to provide a flexible and effective delivery solution that meets precise needs."

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9th September 2013

HERMES GUARANTEES DELIVERY FOR CHRISTMAS

Hermes is offering a unique money back delivery guarantee to provide peace of mind for retailers and their customers during the Christmas peak period. This is the latest in the long line of investments the leading consumer delivery specialist has made this year to ensure high levels of service for its current retail clients.

The terms of the commitment apply to every parcel that enters the Hermes network, with a UK mainland address, by 23.59 on Friday 20 December. It guarantees that there will be will a minimum of one delivery attempt made to make sure parcels are received in time for Christmas. This will enable retailers to avoid disappointing online shoppers by guaranteeing that presents are delivered on time as well as safeguarding against the impact of extreme weather conditions in the lead up to Christmas.

Earlier this year, Hermes announced plans to expand its operational infrastructure in preparation for an expected surge in parcel volumes during the Christmas peak. This will see the doubling of hubs within the network along with the opening or expansion of six depots to increase capacity by more than 15 per cent. In addition to this, Hermes has also opened a new £6 million call centre to provide additional customer service and increase the number of lifestyle couriers from 7,500 to 9,500 that handle final mile delivery six-days a week.

Gary Winter, Sales & Marketing Director of Hermes UK explains: "This is the first time a consumer delivery company has been willing to make a guaranteed commitment to help ensure people receive their Christmas presents on time. It demonstrates not only our innovation but also the confidence we have in our operations and is designed, once again, to help give our customers a competitive edge."

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12th August 2013

HERMES NEXTEC APPOINTED FOR SWAROWSKI

Hermes NexTec, specialist in international full-service e-commerce provision, has taken charge of setting up and operating the online business on behalf of Cadenzza, the Austrian-based Swarovski Group's new multi-brand retail concept in fashion-jewelry.

In addition, Hermes NexTec has been appointed to the shop's continuing development and internationalization. This will be operated using the company's proprietary software, and is provided along with shop and content management, content production, performance marketing and IT services. Cologne-based digital-marketing agency d-SIRE has been given responsibility for the shop's design.

In the first stage, Cadenzza's online shop will be launched in Germany, Austria and the United Kingdom by the end of this year. Other companies of the Hermes group besides Hermes NexTec will be involved in the operations: Hermes Fulfilment supplies with warehousing, customer care, finance services, distribution and returns management; Hermes Logistik Gruppe Deutschland and Hermes UK will handle the delivery through to the end customers.

"With Hermes NexTec we have a very experienced e-commerce partner alongside us. Hermes NexTec offers all the services in the e-commerce sales-chain that we need to internationalize our brand in several target markets worldwide", says Taro Nordheider, Executive Vice President at Swarovski. "Our clients will profit from the fact that they can expect a completely new shopping concept, with many innovative features, by the end of 2013."

Holger Lendner, CEO of Hermes NexTec, is delighted with its new client: "Hermes NexTec is one of the few full-service providers specializing in international online shops in the fashion and lifestyle industry. We have local e-commerce teams in Germany, the U.S., Russia, China and Brazil and besides this we are able to offer the complete range of services in cooperation with affiliated members of the Hermes Group. And from this we notice that more and more companies are interested in this single-source service-plan, with its efficient provision of processes which make possible maximum growth and individualized services. Cadenzza is one more client to be convinced of these benefits."

About Hermes NexTec:

Founded in 2010, Hermes NexTec is an international full-service e-commerce provider based in Hamburg, Germany. The company is specialized in developing, operating, marketing and internationalizing online shops for fashion and lifestyle companies. Hermes NexTec belongs to the Hermes Group, member of the Otto Group. With over 40 years' experience, Hermes is a leading specialist in supply-chain services embracing altogether twelve companies: sourcing, quality assurance, transport, full-service e-commerce, home deliveries and 2-man handling. Its full-range, single-source service portfolio makes Hermes the ideal logistics partner for distance sellers. In 2012/13 Hermes companies boosted their consolidated revenues to 1.928 billion euros. At the same time, the number of employees with the Hermes Group rose to 11,118. Hermes operates throughout Europe as has country companies in Italy, Austria, and the UK.

About Cadenzza

Launched in 2012, Cadenzza is a multi-brand fashion jewelry retail concept that follows the philosophy "jewelry isn't just for special occasions – it's for making every occasion special". Its unique concept showcases the latest creations from top fashion designers and emerging talents with an in-store layout that mirrors international fashion magazines. It is aimed at all trend-conscious women who attach importance to quality, and want to express their personality through fashion. As part of the Swarovski Group, Cadenzza reflects more than 115 years of quality and trend expertise, and benefits from an outstanding network within the fashion industry. CADENZZA.COM

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9th August 2013

HERMES ANNOUNCED AS NATIONAL BUSINESS AWARDS FINALIST

Hermes has been shortlisted for The Growth Business of the Year category at this year's National Business Awards. The leading consumer delivery specialist in the UK based in Morley, West Yorkshire, has been recognised for the significant expansion in the business that has seen a 53 per cent growth in parcel volumes in the past three years with a further 15 per cent expected during 2013.

Going up against a number of leading businesses including Regus Group Services and Tyrrells Crisps, Hermes will compete for the prestigious award, with the winner being revealed at the National Business Awards gala dinner held on 12 November in London.

Shortlisting Judge Yvonne Quinn from Cranfield School of Management commented: "Visionary leadership has enabled Hermes to transform itself and deliver very impressive growth. With a real focus on its customers, how it can deliver solutions and continually improve its service offer, Hermes shows a deep understanding of the changing marketplace and how the company itself needs to evolve to meet changing market requirements."

Carole Woodhead, CEO of Hermes UK said: "In the past few years we have transformed into a leading multi-channel delivery business in response to changing retail and consumer requirements. This will ensure we are best placed to meet the demands of the online shopping marketplace, which is expected to more than double in size by 2020. Our success is the result of considerable commitment and effort across the organisation, so we are delighted for this to be recognised by the National Business Awards."

Over 150 of Britain's leading businesses, business leaders and social enterprises have today been revealed as finalists for the 2013 National Business Awards. The finalists announced today represent 15 categories including the Croner Employer of the Year, the Smith & Williamson Entrepreneur of the Year and Santander Small to Medium-Sized Business of the Year. The Leader of the Year finalists and Decade of Excellence winner will be announced over the coming months.

This year's shortlisted businesses have a collective global turnover of more than £341 billion, covering activities as diverse as telecoms, construction, entertainment, publishing and manufacturing. One fifth of the finalists turnover more than £1 billion annually - with the lowest turnover peaking at £30k and highest reaching £55 billion. They represent regions from all over Britain including London, Exeter, Glasgow and Cardiff.

Dame Helen Alexander, Chair of judges for the National Business Awards, said: "These organisations and leaders represent exceptional success over the past year. The environment has been tough; these are the firms leading the way to growth. There's a broad spectrum of sectors represented, as well as organisations of very different sizes, reflecting the diversity of British business and the vitality of our economy. Congratulations to all our finalists."

Alex Evans, Programme Director of the National Business Awards said: "The quality of finalists is outstanding every year – with Britain's most promising new businesses and most impactful social enterprises recognised alongside top performing SMEs and the most sustainable mid market and large cap firms."

Finalists were chosen from the hundreds of businesses that entered or were nominated for the titles. They will now prepare to make presentations to expert juries who will decide the category winners. The overall winners across all 17 categories will be revealed at the awards ceremony on 12 November at the Grosvenor House, London.

The National Business Awards supports The Prince's Trust, a charity that offers practical and financial support to young people who need it.

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28th June 2013

CHUMS APPOINTS HERMES AS DELIVERY PARTNER

Chums, the independent mail order company, has awarded a three-year contract to Hermes for the provision of a nationwide home delivery solution. Under the agreement Hermes will handle around 250,000 deliveries each year of menswear, ladieswear, lifestyle and assisted living products ordered via the company's website and catalogue offering.

Hermes will make daily collections using a dedicated trailer from Chums' central warehouse located at Knowsley Business Park in Merseyside. The parcels will then be transported to the company's regional hub in Warrington for sorting and onward delivery to the UK depot network and then addresses across the UK using its standard two-day service.

Robert Burton, finance director at Chums commented: "We are not only committed to providing a superior shopping experience, but also unbeatable value for money. Therefore, Hermes was the ideal delivery partner for our business that will ensure our customers receive consistently high levels of service to complement our quality range of products."

Gary Winter, Sales & Marketing Director at Hermes UK said: "Our flexible and affordable service offers a convenient and hassle-free delivery experience that achieves high levels of satisfaction and ultimately creates brand value. As such we are now handling more than 170 million collections and deliveries on behalf of an increasing number of leading high street, catalogue and online retailers such as Chums."

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21st June 2013

CONSUMERS VOICE DISSATISFACTION OVER RETAIL PACKAGING

Smart packaging is set to become the next hot topic of debate within the home delivery supply chain as consumers are increasingly starting to question the environmental impact of excessive packaging on the parcels they receive, according to Gary Winter, Sales Director Hermes UK.

According to independent research commissioned by Hermes, the UK's leading consumer delivery specialist, 67% of the 2,000 consumers questioned had received a parcel from a retailer that had packaging they considered to be wasteful and excessive. Perhaps more importantly nearly a third of respondents said that it would make them less likely to shop with that retailer again.

"This research shows that the use of inappropriate packaging is having an adverse affect on the overall shopping experience and is something that will need to be addressed. Not only are consumers becoming unhappy about the levels of waste, but also having the added hassle of disposing of the packaging as well, which can also include a box full of shredded paper or bubble wrap," commented Gary.

He went on to say: "Probably one of the worst packaging examples I have heard about in recent times was a cardboard box measuring more three feet long, two feet wide and two feet deep arriving with a single umbrella in it. This same item could have been delivered quite safely in much more appropriate packaging, but instead it was sent in a box that could have contained 20 umbrellas."

In fact 70% of respondents felt that retailers should be doing more to minimise the environmental impact of home delivery and over three quarters struggled to name a single retailer that they believed was doing a good job in this area.

"There is currently a wide variety of methods to package and present parcels in the marketplace, and whilst some retailers are becoming more proficient at sending lean, robust and appealing parcels, there is still a long way to go for many to address low fill rates and inappropriate packaging that is either oversized or simply not fit for purpose. The environmental impact is a key consideration, not only as the consumer becomes increasingly eco aware but as retailers implement strict CSR strategies.

"From our own experience, the difference between well and poorly packaged parcels can affect the trailer volumes by up to and even beyond 300 per cent, so any improvement can make a massive contribution to reducing an organisation's carbon footprint as well as costs. It is worth bearing in mind that any increase in volumes per trailer will enhance fleet utilisation and result in an immediate reduction in the number of vehicles on the road, slashing CO2 emissions," concludes Gary.

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24th May 2013

HERMES TO EXPAND HEAD OFFICE

Following another record year Hermes, the UK's leading consumer delivery specialist, is to substantially expand its head office in Morley, near Leeds. The company, which now delivers over 160 million parcels each year, has signed a 6 year lease on 'Tomlinson House' which is situated opposite Capitol House the existing head office, to create additional capacity to future proof its business needs.

The new building comprises 13,500 sq ft of top-quality office space on three floors and will initially home Hermes' fast growing Customer Service team, further emphasising the company's commitment to providing high levels of customer support and keeping this part of its service firmly in the UK.

Gary Winter, Sales & Marketing Director at Hermes, said: "Since we moved into Capitol House in 2009 the company has seen significant growth and is in fact now number two in the UK, behind the Royal Mail. We have quite simply outgrown our head office and this move also give us the opportunity to have a highly visible dedicated contact centre. This sends a positive message to our clients and customers, showing that we are putting them at the heart of everything we do."

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22nd May 2013

LOCAL STORES REMAIN IMPORTANT PART OF THE COMMUNITY

Convenience stores and corner shops are an important part of the local community, providing a high quality experience that the majority of residents feel is at least on par with that of large supermarkets. This is according to an independent survey commissioned by Hermes, the consumer delivery specialist, which launched its myHermes Parcelshop network last year located in over 1,600 local convenience stores nationwide.

Almost 90% of the respondents agreed that convenience stores play a vital role in the community, with the over 45s feeling the most strongly about the issue. Over half of all those questioned stated that they visit their local shop at least once a week with 10% visiting daily.

With the issue of trust at the forefront of consumers' minds following the recent horsemeat crisis, the survey also asked respondents about levels of trust in their local convenience stores. Seventy per cent trusted their local convenience shops as much or more than the major supermarkets to provide high quality, relevant products at a competitive price.

Commenting on the research Rob Edson, CFO at Hermes, said: "Our myHermes Parcelshop service is all about providing a convenient and cost effective alternative to the Post Office. By teaming up with trusted local stores, who are typically open early and late, we can offer businesses and consumers the ability to send parcels and/or return online purchases whilst they are picking up a few essentials from their local shop, often without making an extra trip."

"This innovative delivery solution is also great news for the retailers. It not only provides an additional revenue stream for retailers, but also increases their awareness in the community and attracts new customers to ultimately increase footfall and overall basket spend."

The myHermes ParcelShop network is an extension to the current myhermes service, which offers an affordable delivery solution that can be quickly ordered online with items collected direct from the door. By opting to take items to a myHermes ParcelShop, rather than have a courier collect them, parcels are delivered on a 2 day service (rather than 3 day), making it a comparable service with Royal Mail (2nd class) but cheaper (over 1kg) and fully tracked, for no extra cost.

myHermes has been set-up by Hermes, the UK's leading consumer delivery specialist handling more than 160 million collections and deliveries each year, and is based on the hugely successful Parcel Shop model operated by the company in Germany.

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3rd May 2013

COTTON TRADERS LAUNCHES NEW RETURNS SERVICE

Cotton Traders, the UK clothing and footwear company, has launched a new returns solution in partnership with consumer delivery specialist Hermes. It will provide a convenient and hassle-free means of returning unwanted purchases by taking advantage of the myHermes Returns, enabling the company's customers to arrange a courier collection or ParcelShop drop-off online.

The solution will provide a dedicated returns area within the myhermes.co.uk website. Customers will now be able to organise a courier collection on a specific day direct from home, a neighbour or a nominated safe place, as well as choose to drop a return off at one of more than 1,500 myHermes ParcelShops located at convenience stores nationwide.

A pre-populated label with all address and contact details is printed direct from the website, simplifying the repackaging and labelling. Meanwhile, customers returning a purchase will also benefit from proof of return, real-time tracking and insurance of their items.

Gail Jones, Head of Operations at Cotton Traders commented: "Excellent customer service is always at the heart of Cotton Traders, so an effective returns service is essential to our business. Our aim is to provide a more flexible and cost effective options for our customers and we've already seen an encouraging response in the short time it's been available."

Gary Winter, Sales & Marketing Director of Hermes said: "Recent research has shown that a returns service that can be organised online for collection from home or drop off at a ParcelShop is appealing to the consumer. It removes much of the hassle often associated with returning purchases, whilst streamlining the overall returns process for the retailer."

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19th April 2013

MYHERMES PARCELSHOP HANDLES ONE MILLIONTH PARCEL

Hermes, the consumer delivery specialist, has announced that its myHermes Parcelshop network has handled its 1,000,000th parcel less than 9 months after the service was launched. It follows a strong Christmas period, which saw each ParcelShop handle on average 60 parcels per week in December, equating to more than 250,000 items during the month.

Nizam Patel from the BP Riverside Service Station in Leeds, which handled the millionth parcel, commented: "We have seen a substantial increase in parcel volumes over the last few months as people recognise the simplicity and affordability of myHermes ParcelShop. It is not only providing a valued and alternative delivery service to the local community, but also driving added footfall in store."

The service was initially launched with 500 myHermes ParcelShops across the UK but there are now over 1,500 in local convenience stores such as Spa, Nisa, Premier and Co-op as well as local independents, in major urban locations that have been specially selected based on population density and online demand. The network will be increased to 3,000 locations by the end of the year along with the introduction of outbound services as part of Hermes' commitment to enabling its retail clients to offer their customers the most flexible and convenient range of delivery solutions on the market.

In the first phase they provide a drop off service for people who want to return goods they have purchased online. This has helped retailers to address the difficult area of returns providing a quicker, simpler and more efficient option to their customers and giving them an alternative to the current courier collection option.

The myHermes ParcelShops are also proving extremely popular with small businesses, niche online retailers, ebay powersellers and anyone who wants to post a parcel and who doesn't want to take time out from their busy day to stand in a queue at the Post Office. Each store offers extended opening hours, typically 8 until 8, making it easier for people with busy lifestyles. Parcels are delivered on a 2 day service), making it a comparable service with Royal Mail (2nd class) but cheaper (over 1kg) and fully tracked, for no extra cost.

Rob Edson, CFO of Hermes commented: "myHermes ParcelShop is running well ahead of expectations and we have just achieved weekly parcel volumes of more than 100,000 for the first time. We are forecasting that our 2 millionth parcel should take less than 4 months from now, as retailers and consumers enjoy the benefits of this convenient and cost effective service."

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16th April 2013

HERMES' MULTI-MILLION POUND INVESTMENT IN NEW HUB

Leading consumer delivery specialist Hermes is investing in a new purpose built, 15,000 square metre, state of the art parcel distribution hub in Warrington to support the spectacular growth the company has experienced over the past few years. The new £25 million hub will have a capacity of around 560,000 parcels a day - almost 3 times that of Hermes' existing site in Warrington - and will create 60 new jobs.

It will be fully automated with top spec sortation equipment designed to support changes in consumer demand both in terms of volume and types of product. There will be 40 inbound doors and 54 outbound doors fitted with dock levellers to enable wheeled access to trailers and provide flexibility in operations.

There will be parking for 182 trailers, 100 tractors and 275 cars. The hub is due for completion in April 2014 when Hermes will transfer its nearby existing operation. In line with Hermes' environmental objectives all the new buildings on the 18 acre site are eco-friendly and energy efficient and the new supporting fleet of vehicles is fuel efficient. Gary Winter, Sales & Marketing Director at Hermes, said: "This new hub will ensure we continue to provide the best possible service for our existing clients.

The massive throughput capability will also give us room to continue to grow our business as we take advantage of the continuing surge in online shopping. The built in flexibility will allow us to meet any changing requirements our clients might have such as later assured collection cut off times and a higher proportion of next-day delivery." Hermes is working with Omega Warrington Ltd (OWL) on the facility that is being constructed within the high profile £1bn mixed-use development site situated on Omega North, the major distribution and logistics hub at junction 8 of the M62.

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19th April 2013

NEXT EXTENDS HOME DELIVERY CONTRACT WITH HERMES UNTIL 2022

Hermes has secured a 4-year contract extension with Next - making it one of the biggest ever home delivery deals within the UK. Under the new agreement, Hermes will continue to handle the delivery requirements for NEXT Directory until 2022.

The two companies will continue to work together to ensure the retailer remains at the forefront of the home delivery market, with unrivalled initiatives such as its order before 10pm for next day delivery service.

Hermes and Next have been working in partnership since the launch of the then groundbreaking mail order operation NEXT Directory in 1988. Followed by the launch of its online service and next day delivery offer in 2000 – another first in home shopping in the UK. Consignments picked and packed daily in Next's distribution centres are delivered overnight into the Hermes regional depot network. From there, orders will be distributed to households across the UK.

Carole Woodhead, CEO of Hermes in the UK said: "By extending this contract until 2022, Next has shown a high level of confidence in our ability to continue to provide an industry leading, multi-channel solution with a range of flexible and affordable delivery options. The strength of our partnership will continue to ensure that Next remains the standard bearer in the UK home delivery market through our future innovation and continued investment in the right technology and people."

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28th January 2013

DE LANGE JOINS HERMES AS OPERATIONS DIRECTOR

Home delivery specialist Hermes has further strengthened its senior management team with the appointment of Martijn de Lange as Operations Director. In his new role, Martijn will be tasked with expanding Hermes' multichannel offering, enhancing customer service levels and driving operational efficiencies.

This will include building additional capacity and peak plans, as well as optimising the company's unique courier network to meet future client and consumer demands. Martijn has more than 11 years within the parcels and mail industries, with board level experience in operations, sales and customer services.

He has held senior leadership roles and joins Hermes from TNT Post UK where he was Operations Director. In particular, he recently led the strategic development, design and launch of TNT Post's new delivery network in London.

Carole Woodhead, CEO of Hermes commented: "We are committed to attracting industry-leading expertise to the business to ensure we are best-placed to provide aconvenient and hassle-free delivery experience that achieves high levels of satisfaction and ultimately creates brand value. This latest appointment will support our growth plans and the development of an unrivalled range of multi-channel delivery solutions, with Martijn playing a big part in helping us achieve our long-term objectives and targets."

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9th January 2013

HERMES TO PRESENT AT DELIVERY MANAGEMENT EVENT

Gary Winter, Director of Sales & Marketing at Hermes will be speaking at the DAI Delivery Management event on 30th January in Manchester. He will be part of an impressive industry line-up and present a panel discussion panel titled "Cost leadership – how vital is it in a growing market?" to a wide range of professionals and decision makers from the retail, distribution, e-commerce and logistics sectors.

The event will include a total of five panel discussion sessions covering a range of topical delivery issues and presented by leading supply chain experts. In addition, to Gary's theme, the day will also cover "Internationalisation", "Multiple Home Deliveries" and "Carrier Innovation & Future Directions".

Commenting on the DAI Delivery Management event Gary Winter said: "I am looking forward to being part of a great speaking line-up that will provide an opportunity for everyone involved to share knowledge, network, and take away new ideas. Drawing upon more than 20 years supply experience I hope to provide useful insight in cost leadership from a carrier perspective and contribute to the shaping of the next generation of delivery management solutions."

Notes to editors:

The conference will be held at DAI, Manchester, from 9am to 1.30pm on Wednesday 30th January 2013. On the day all delegates will have the opportunity for Q&A sessions with SHOP DIRECT - BODEN - DPD - YODEL - HERMES - DAI

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