News

News - 2009

12th Nov: SIT-UP CHANNELS AWARDS MULTI-MILLION HOME DELIVERY CONTRACT TO HERMES

23rd Oct: HERMES OPTIMISES DISTRIBUTION OPERATION

2nd Oct: HERMES OPENS NEW NATIONAL HUB TO DELIVER SERVICE BENEFIT TO CUSTOMERS

29th Sept: HERMES AND GORDONS JOIN FORCES TO SUPPORT YORKSHIRE CHILDREN'S CANCER CHARITY LITTLE HEROES

13th July: HERMES INVESTS IN MOBILE COMMUNICATIONS SOLUTION

15th May: HERMES LAUNCHES myHermes.co.uk

6th March: PARCELNET CHANGES TO HERMES

 



12th November 2009

SIT-UP CHANNELS AWARDS MULTI-MILLION HOME DELIVERY CONTRACT TO HERMES

sit-up channels, a leading TV home shopping retailer, has awarded a five-year multi-million pound contract to Hermes for the provision of home delivery services. Under the agreement, Hermes will handle the collection and delivery of products purchased from the company's digital home shopping channels including bid tv, price-drop tv and speed auction tv.

sit-up channels is one of the largest and most innovative TV retailers in the UK . So far this year it has delivered over 6 million packages, to more than 3 million registered customers. By broadcasting from 7:45am - 1:30am, 7 days a week, it delivers more live TV than any other TV shopping channel to millions of digital homes and is available via Freeview, Sky, Virgin TV and the web.

Hermes will make multiple collections throughout the day, seven days a week from sit-up channels' third-party distribution centre in Tamworth, Staffordshire. Each load will be made up of a wide selection of products, purchased via digital television or online, ranging from cosmetics and jewellery to home electricals and household goods.

Following collection, consignments will be transported to Hermes' national distribution hub in Nuneaton, Warwickshire, for sorting and onward delivery to the company's regional depot network. From there, orders will be distributed to more than 7,500 lifestyle couriers for delivery to households across the UK on a two to five day service.

Ian Percival CEO at sit-up channels commented: "After a review of our supply chain, we have selected Hermes as our home delivery partner. The decision was based on the company's proven friendly doorstep service and impressive infrastructure investments that will translate into a great user experience for our customers, with the flexibility to meet our future requirements."

Carole Woodhead, CEO of Hermes in the UK said: "With customer service at the heart of sit-up's organisation, we are proud to be a partner to such a key player in the TV home shopping market. It shows that sit-up channels have recognised the value of our courier network approach, which combines a quality doorstep delivery, with a friendly and local approach. Utilising our national infrastructure, leading-edge technology and supply chain best practice we can provide an unrivalled solution that possesses high levels of efficiency, visibility and customer service."

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23rd October 2009

HERMES OPTIMISES DISTRIBUTION OPERATION

Hermes, the UK's largest courier home delivery network, is looking to drive efficiencies and performance benefits across its transport operation as part of an initiative to optimise its end-to-end supply chain. As part of the scheme, the company has selected Paragon to develop a routeing and scheduling software solution for its fixed route delivery operation.

Hermes identified a need to move from manual planning procedures at depot level to a centralised process that would better control 350 vehicles operating between 18 locations within the UK. As a result, the company will be able to plan, optimise and manage daily transport schedules based on order volumes, rationalised fixed routes and distribution modeling to improve vehicle efficiency across the depot network.

The initiative is designed to achieve a range of operating efficiencies in terms of vehicle mileage, fuel consumption, tyre usage, servicing and maintenance, and driver hours. This will improve the performance of the distribution network by decreasing carbon emissions, shortening delivery lead times and enhancing customer service.

Carole Woodhead, CEO of Hermes commented: "We are committed to optimising our distribution network to support our ongoing growth strategy in the UK and mainland Europe. This will enhance Hermes' ability to offer fast, flexible and efficient home delivery solutions and provide an unrivalled service to our customers."

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2nd October 2009

HERMES OPENS NEW NATIONAL HUB TO DELIVER SERVICE BENEFIT TO CUSTOMERS

Hermes, the UK's largest courier home delivery network, has opened a new national hub at Bermuda Park in Nuneaton in a move designed to deliver key service benefits to UK customers. The strategically-located 85,000 sq ft facility will enable Hermes to enhance its service offering with the introduction of a new next-day service and increased parcel tracking capability. In addition, it will support the development of new home delivery solutions as part of the company's ongoing growth strategy in the UK and mainland Europe.

The national hub will handle in excess of 50 million parcels each year, which will be received and sorted for onward delivery to 19 depots across the UK. The facility will also manage the returns process and receive inbound traffic from continental Europe, as well as becoming the central hub for Hermes' national trunking operation, supported by an existing Northern hub in Bradford.

An automated sortation system has been installed to enhance productivity and reduce delivery lead times. Two shoe sorters driven by a bespoke warehouse management system will improve the accuracy and quality of the sortation, whilst providing added flexibility to handle operational peaks.

Five-way camera scanning technology, fitted to each sorter, provides the option to record picture images of all parcels, with a scanning accuracy of 99.6 per cent. This will allow Hermes to develop delivery solutions for higher value items. Meanwhile, the introduction of inbound, dispatch and returns scanning, linked to a recently-launched final mile mobile communications solution, will improve the quality of tracking information that Hermes can provide to its clients and their customers.

Carole Woodhead, CEO of Hermes in the UK commented: "The location of the national hub means we are best placed to offer the widest range of services in the shortest lead times to our clients. More than 85 per cent of the UK population can now be reached in a standard drivers working shift, so it enhances our ability to offer fast, flexible and efficient home delivery solutions.

The hub possesses the necessary capacity to meet our future growth plans and supports our ongoing commitment to invest in proven technology to meet the changing supply chain needs of catalogue, Internet and high-street retailers."

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29th September 2009

HERMES AND GORDONS JOIN FORCES TO SUPPORT YORKSHIRE CHILDREN'S CANCER CHARITY LITTLE HEROES

Hermes, the Leeds-based home delivery courier company has teamed up with Yorkshire law firm Gordons to donate hundreds of unwanted children's toys to Little Heroes, a regional charity for children with life-threatening cancer-related illnesses. The toys made up a considerable proportion of packages belonging to Woolworths that had been in storage at Hermes' Yorkshire depot since the retailer's administration last year.

Claire Evans, a solicitor in Gordons' business recovery department, was acting on behalf of Hermes when she was made aware of hundreds of parcels at its Yorkshire depot belonging to Woolworths after the company's administration. Earlier this year, Gordons had pledged to support Little Heroes as its chosen charity for the next 12 months, so was selected as an appropriate destination for the toys.

Bradford-based Little Heroes was established by Colin Nesbitt in 2008 after spending over 250 days in one year attending hospital with his four-year-old son, Reece who was diagnosed with a rare form of cancer two years' ago. Colin took delivery of 40 pallets of toys from Hermes and is storing them before they are given out to children and their siblings in the cancer ward at St James's Hospital.

Claire Evans commented: "I knew that Little Heroes provided toys each month to children being treated for cancer at St James's Hospital in Leeds. When we established that the toys could not be sold I approached Hermes to see what we could do."

Ian Andrew, Company Secretary and Head of Legal at Hermes, commented: "Little Heroes is an extremely worthy local charity so when Claire approached us with the idea we were more than willing to donate the toys to them. We hope that the toys will bring a level of happiness to the children at St James's Hospital and their siblings during a difficult time."

Colin said: "We are extremely grateful to Claire for being so quick thinking and to Hermes for donating the toys. Since the charity's inception we have had the very clear aim of putting a smile on the face of every child who is receiving treatment for cancer. This particular donation will go a long way to helping us achieving that objective."

Little Heroes initial objective was to provide £1,000 worth of toys every month but its rapid growth means Colin hopes to raise enough money to buy a mini-bus to take the siblings of patients on days out and ultimately build a day care centre.

Gordons has so far raised almost £3,000 for Little Heroes via a variety of fundraising activities undertaken by members of staff including Jane Tomlinson's Run for All, a five-a-side football tournament and dress down days.

For further information on Little Heroes visit www.littleheroes.org.uk or telephone 01274 288188.

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13th July 2009

HERMES INVESTS IN MOBILE COMMUNICATIONS SOLUTION

Hermes, the UK's largest courier delivery network, is adopting a new mobile communications solution to transform the way the company tracks, traces and reports on the delivery of all parcels. As a result, Hermes will equip 7,500 couriers across its UK network with mobile handheld terminals to accurately and efficiently capture 'last mile' home delivery data to enhance customer service and drive efficiencies across the business.

With consumers increasingly expecting higher levels of traceability at each stage of the delivery process, the advanced mobile capability will enable Hermes to meet the demand from retailers for real time end to end tracking of parcels. In addition, the technology investment will also support the recently launched myHermes consumer-to-consumer home delivery solution, communicating key information to customers such as delivery status and collections via the service's web portal.

Hermes has selected Barcode Warehouse and Blackbay to develop, implement and support the mobile solution, utilising the Intermec CN3 mobile technology. The software application will provide a range of advanced functionality including intelligent routing of deliveries and collections, barcode scanning, electronic signature capture and proof of delivery.

"This project is a key element of Hermes' strategic plan that will significantly increase the level of service and choice we deliver to our customers," said Carole Woodhead, CEO of Hermes in the UK. "It ensures we possess a full track and trace facility and creates invaluable management information and exception reporting. This in turn will enable us to deliver even higher levels of service and better serve the delivery needs of high street, catalogue and internet retailers."

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15th May 2009

HERMES LAUNCHES myHermes.co.uk

Hermes is proud to announce the launch of myHermes.co.uk a consumer parcel delivery service.

Hermes has carried out research and found that as access to the internet, online shopping and eBay style auction sites are growing, consumers are looking for a service that will provide them with choice at a reasonable price.

The myHermes service is unique in the UK market place as ordering is done online on a purpose built website, collection and delivery takes place door to door through a network of local couriers and prices start from £3.99.

Hermes, the home delivery business of the Otto Group has recently been through a period of expansion and as a result has launched myHermes.co.uk.

Managing Director of Hermes, Carole Woodhead, recognises the benefits of the service for the consumer, "myHermes.co.uk will offer consumers a unique service that is currently not offered by anyone else. myHermes is an easy and convenient service that will work around both the sender and the recipient. We would like to see the end to the post office queue that everyone hates."
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6th March 2009

PARCELNET CHANGES TO HERMES

Rebrand signals next stage for the development of home delivery specialists

Parcelnet, the UK's largest home delivery courier network, is to be rebranded as Hermes following the decision last year to integrate the company into a newly-formed European services division. The move is part of an ongoing strategy to build a sustainable international business and create the first cross-border business-to-consumer delivery solution. Direct catalogue retailers JD Williams and Lands' End have become the first companies to use the new service, with consumer goods collected in the UK for onward delivery to private addresses across Germany.

This development will see the company become an integral part of a new international operation that combined already handles 22 per cent of all home deliveries across Europe, and is designed to take advantage of a growing market that is forecasted to almost double in value to €10.5bn by 2016. Sister-company Hermes, the second largest delivery service in Germany and a leading operator in Austria, is working with other key businesses within France and Italy to create a single branded presence across all major European markets.

The rebranding represents the next stage of the newly-named Hermes' development, enabling it to benefit from greater investment in IT and infrastructure. For example, electronic signature capture will be introduced across all services to meet customer demand for real-time tracking of parcels, and a new head office and a national hub will open later this year. A wider service offering will also be introduced including the cross-border delivery solution and a next-day service in the UK.

The Hermes business will build on its long-standing success within the UK by tapping into extensive resources, expertise and best practise of its European counterparts, whilst maintaining a unique local and friendly doorstep approach. This will support the provision of high-quality competitively-priced home delivery services that meet the diverse needs of retailers and consumers.

Carole Woodhead, CEO of Hermes in the UK commented: "Adopting the Hermes brand name represents a new journey for the company and is yet another exciting step in the evolution of our business. As an integral part of the largest privately-owned Pan-European delivery network, we are already seeing benefits in terms of investment, business synergies and product development, enabling us to provide more delivery options and an enhanced service to our customers."

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