News

News - 2010

18th Dec: HUBEUROPE AND HERMES TEAM UP TO LAUNCH FIRST ALTERNATIVE HOME DELIVERY SOLUTION FOR JERSEY

22nd Oct: STORE TWENTY ONE APPOINTS HERMES

3rd Sept: TRAINING PROGRAMME DRIVES DOWN ACCIDENT RATES AS HERMES ACHIEVES BUSINESS CHAMPION STATUS

2nd Sept: HERMES UPGRADES TO MEET RETAILERS DELIVERY REQUIREMENTS

1st Sept: ONLINE SHOPPERS WANT MORE FOR LESS FROM HOME DELIVERY

1st July: HERMES SCOOPS LEADING INDUSTRY AWARD FOR TRAINING

1st June: TRAINING PROGRAMME DRIVES DOWN ACCIDENT RATES AS HERMES ACHIEVES BUSINESS CHAMPION STATUS

1st March: HERMES TRIALS FUEL SAVING TECHNOLOGY AS PART OF EFFICIENCY INITIATIVE

11th Feb: HERMES SECURES LARGEST EVER UK HOME DELIVERY CONTRACT WITH NEXT


18th December 2010

HUBEUROPE AND HERMES TEAM UP TO LAUNCH FIRST ALTERNATIVE HOME DELIVERY SOLUTION FOR JERSEY

HubEurope has teamed up with Hermes to offer the first alternative home delivery service for Jersey-based fulfilment houses and retailers looking to ship products to the UK. The company will use Hermes' position as the leading UK courier network to compete with postal operator Jersey Post for 60 million parcels and packets delivered to the UK each year.

The J+2 (Jersey + 2 days) solution will provide a 48-hour, fully tracked service to addresses across the UK, with 94 per cent of all packages delivered first time. HubEurope will target businesses using Jersey for offshore fulfilment that takes advantage of Low Value Consignment Relief privileges, allowing items under £18.00 to be sold to an EU address without the addition of VAT to the price. This will include retailers and fulfilment houses selling a range of low value products such as CDs, DVDs, books and bulbs.

The first company using the HubEurope and Hermes partnership will be Flying Brands for its mail order Gardening Direct operation. Following an initial four-week trial, more than one million items made up of bulbs and plants will be delivered to the UK each year. Packages will be shipped to Southampton via ferry on a daily basis. From there they will be transported to Hermes' national hub in Nuneaton for onward delivery to the company's regional depot network and more than 7,500 lifestyle couriers.

Christopher Bee, Director of HubEurope commented: "Our partnership with Hermes will enable us to provide a highly competitive delivery solution when compared to the existing service offered by Jersey Post and Royal Mail. Not only will we provide cost effective two-day delivery for unsorted packages, but also include full online tracking, as well as signature captured for more than 50 per cent of deliveries despite essentially being a non-POD service."

Carole Woodhead, CEO of Hermes in the UK said: "We are continually looking for like-minded companies such as HubEurope to develop partnership opportunities that will ultimately provide value to high street, catalogue and Internet retailers. By teaming up with HubEurope, retailers and fulfilment houses based in Jersey can now take advantage of our courier network, which combines a quality doorstep delivery, with a friendly and local approach."

HubEurope was recently awarded a licence by the Jersey competition Regulatory Authority for the provision of postal services to the island. The licence allows the company to deliver postal services to the fulfilment sector, starting with the packet market this year and large letters from January 2012.

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22nd October 2010

STORE TWENTY ONE APPOINTS HERMES

Store Twenty One, the fashion retailer with more than 200 stores within the UK, has appointed Hermes to handle home delivery requirements for a new e-commerce venture. The retailer has teamed up with Hermes to provide a convenient delivery solution for all orders placed via the storetwentyone.co.uk website.

The three-year deal will initially cover women and children’s fashion items available online, before being extended later this year to include men’s fashion and homeware. Hermes will collect orders from Store Twenty One’s central warehouse in Solihull in the West Midlands and deliver to addresses across the UK using its 48-hour service.

Consignments will be transported from the Solihull site to Hermes’ national distribution hub in Nuneaton, Warwickshire for sorting and onward delivery to the company’s regional depot network. From there, orders will be distributed to more than 7,500 lifestyle couriers for delivery to households across the UK.

Rishi Bubna, management executive at Store Twenty One commented: “Hermes has a proven home delivery solution that provides a high level of service to our customers in a cost-effective manner. We are committed to growing the e.commerce element of our business, so we are working with industry-leading partners such as Hermes to ensure this is a success.”

Carole Woodhead, CEO of Hermes in the UK said: “We are fast becoming the partner of choice for online retailers, because they recognise the value Hermes can bring to their e-commerce operations. Our courier network approach makes parcel delivery easy and accessible, contributing to a positive retail experience for the consumer.”

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3rd September 2010

TRAINING PROGRAMME DRIVES DOWN ACCIDENT RATES AS HERMES ACHIEVES BUSINESS CHAMPION STATUS

Hermes has reduced accident rates across its fleet operation by more than 40 per cent, following the introduction of a range of driver training initiatives designed to cut road deaths and injuries. These safer driving measures have contributed to fleet savings of £1 million in the past twelve months and led to the company achieving Business Champion status from the Government-backed Driving for Better Business campaign, managed by Roadsafe.

The Hermes Driving School has been key to achieving the financial savings and health and safety improvements, playing a critical role in ensuring that the company’s 480 employed and 163 agency drivers meet its industry-leading safe driving standards. As a result, there has been a 109 per cent improvement in accident-free days per vehicle; a 47 per cent improvement in the accident rate per vehicle; a 41.8 per cent reduction in the number of recorded accidents; and a 33.5 per cent cut in the cost of incidents.

The reduction in accidents has meant that the number of insurance claims related to vehicle damage has also reduced by 60 per cent and UK insurance premiums dropped by 10 per cent in the last 10 months. Meanwhile, the focus on ‘smarter’ driving has contributed to at least a 4.5 per cent reduction in fuel consumption in the past year. This has resulted in significant cost savings and delivered a positive impact towards reducing Hermes’ carbon footprint.

Carole Woodhead, Chief Executive of Hermes in the UK commented: “We are delighted that our concerted focus on at-work driving safety has been recognised by the Driving for Better Business campaign. The catalyst of change has been our Driving School, which has delivered enormous benefits in terms of greater business responsibility and is central to delivering superior customer service, revenue and business growth.”

The Hermes Driving School provides induction and continuation training for drivers with a focus on safe-driving and encouraging employees to drive fuel-efficiently. All drivers receive an initial induction course with both in-vehicle and classroom sessions, followed by ongoing corporate training programmes delivered by the Driving School and one-to-one in-vehicle coaching conducted by depot champions, to deliver continued performance improvements.

The success of the Driving School has now prompted an internal review to examine whether to expand the courses and programmes provided, as well as offering training solutions to other businesses and professional organisations. Core courses currently include driver assessment and induction, Certificate of Professional Competence, safe and fuel efficient driving, driver hours and an annual practical in-cab driver refresher.

Michael Parish, programme consultant for the Driving for Better Business campaign, said: “Cutting costs is the number one priority facing all businesses and Hermes has shown that through a focused occupational road risk management programme hundreds of thousands of pounds can be saved. Simultaneously, the company has improved its business efficiency, its image and the welfare of its employees.

“We are delighted that Hermes is considering opening its Driving School to other organisations as that is exactly the approach that the campaign is seeking to encourage. We all share the road and the campaign is all about businesses working together and sharing best practice.”

There are up to 200 road deaths and serious injuries a week resulting from crashes involving at work drivers, and more employees are killed and seriously injured on Britain’s roads while driving on behalf of their employer than in any other work-related activity. The Driving for Better Business campaign was formally launched in April 2007 by RoadSafe and now has 43 Business Champions made up of some of the UK’s leading companies and organisations.

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2nd September 2010

HERMES UPGRADES TO MEET RETAILERS DELIVERY REQUIREMENTS

Hermes, the UK's largest courier delivery network, has expanded its real-time parcel tracking, MI reporting and SMS messaging capabilities in parallel with a major upgrade of the company’s Courier Hand Held Terminal. These service enhancements build on the initial, successful deployment of mobile handheld terminals across 7,500 couriers last year and will enable Hermes to further meet the needs of its retail customers and improve the delivery experience for the consumer.

Real-time parcel tracking will now provide instant access to data, with information captured at each stage of the delivery process using the handheld terminals. This will provide retailers with immediate confirmation of delivery status and provides the platform to trigger consumer communication via email or the new SMS messaging service.

Added SMS functionality will enable home shoppers to be notified of a planned delivery and to be informed of an unattended delivery the moment it happens. Hermes is currently exploring the opportunity for wider SMS services in the future.

A new suite of key service performance reports will build on existing MI reporting capabilities to provide clients with greater visibility, certainty and understanding of their home delivery operation. The package will cover both delivery and collection performance and exception reporting. It will provide the ability to analyse a diverse range of data to identify trends, delivery issues and network performance as part of Hermes’ commitment to continuous service improvement. This will enable retailers to better manage and develop their home delivery solution to meet the needs of customers.

Carole Woodhead, CEO of Hermes in the UK commented: “The implementation of the mobile communications infrastructure last year created the foundation for us to transform the way we track, trace and report on the delivery of parcels. This next stage of development is already enhancing the service we provide to our customers and statistically demonstrating our proven ability to deliver a high quality doorstep experience to the consumer.”

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1st September 2010

ONLINE SHOPPERS WANT MORE FOR LESS FROM HOME DELIVERY

As the growth in Internet shopping continues to gather pace, consumers are wanting more for less from a home delivery service according to new industry research from Hermes, the UK’s largest courier delivery network. The Parcel Deliveries Usage & Attitude Survey found that Saturday was the preferred delivery day for 72 per cent of shoppers, whilst there was also a significant demand for evening deliveries. However, cost was the key consideration for 95 per cent of the respondents, with many reluctant to pay an additional charge for premium delivery services despite having high service expectations.

The survey was conducted amongst 1,000 Internet shoppers who had taken deliveries from e-retailers at least three times in the preceding three months. On average 62 per cent of respondents shopped online twice a month, with 21 per cent ordering products online at least once a week. Clothes, CDs, DVDs, books, electrical goods and health and beauty items made up a large proportion of purchases, but there was also a diverse mix of products ranging from a chicken coop to a remote controlled helicopter.

The findings suggest that online shoppers now expect added value services such as SMS notification and real-time tracking information as standard, and there is a growing unwillingness to pay for premium options such as guaranteed next-day and specific delivery days. In fact, 25 per cent of respondents said they would not pay anything extra for guaranteed next-day delivery, with a further 50 per cent unwilling to pay more than a £2.00 charge. Meanwhile, 45 per cent did not want to pay to select a specific delivery day and only 15 per cent thought that an additional charge above £2.00 was acceptable.

Despite this, consumers are still looking for added convenience from a home delivery service that enables them to receive their parcel when and where they want it. As a result, 75 per cent of respondents would prefer a delivery being made to a neighbour or left in a safe place to avoid the hassle of rearranging a shipment. There seems little concern about leaving parcels at an adjacent property with 82 per cent saying they trusted their neighbours and 75 per cent claiming to know them at least quite well.

The returns process remains a continuing issue for online shoppers, with 16 per cent returning at least one item per order. More than 50 per cent have used the Post Office to return goods but of those that have, 39 per cent found it inconvenient and 30 per cent found the experience slow. However, 78 per cent said that they would find a returns service that could be organised online and collected from their home or a safe place appealing.

Carole Woodhead, CEO of Hermes in the UK commented: “We undertook this research as we believe it is vital to better understand how our end user customers feel about home delivery. We have shared these findings with our retail customers and in many cases we have been reassured that we are offering the kind of service on-line shoppers want. We will continue to take these findings on board as we look at future developments in the business.”

The online research, conducted by SharpFocus on behalf of Hermes, surveyed 1,000 Internet shoppers who had taken deliveries from e-retailers at least three times in the proceeding three months.

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1st July 2010

HERMES SCOOPS LEADING INDUSTRY AWARD FOR TRAINING

Leading home delivery courier company Hermes, who operate regional depots in Southampton, Crewe, Swindon, Weybridge, Nuneaton and Bradford have won a national award at this year’s Motor Transport Awards. The Training Award recognises the success of the Hermes Driving School, which has enabled the company to reduce accidents within its fleet operation by more than 40 per cent, lower fuel consumption by 25 per cent and achieve cost savings of around £1 million.

The coveted Training Award was presented to Hermes at London’s Grosvenor House Hotel in front of 1,200 leading industry figures. The sell-out event was compered by comedian and impressionist Rory Bremner, with help from Sky Sports presenter Di Stewart, and is designed to promote the major achievements and best practise that is taking place in the road transport and logistics industry.

Entrants in the training category were asked to demonstrate how they had improved staff training in the past 12 to 18 months and how this had benefitted their business. Hermes showed how it had improved the safe and efficient driving skills of the company’s 480 employed and 160 agency drivers in order to minimise accidents, improve customer service, lower costs and reduce the environmental impact of the fleet operation.

The judges tasked with selecting the Training Award winner commented: “The cost savings attributable to training are significant – very impressive! Hermes has implemented a high-quality training programme with tangible results.”

Carole Woodhead, Chief Executive of Hermes in the UK, commented: “We are absolutely delighted that our concerted focus on at-work driving safety has been recognised by this year’s Motor Transport Awards. This success is a testament to the hard work of our driving school team and highlights the importance of service excellence that underpins our entire operation.”

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1st June 2010

TRAINING PROGRAMME DRIVES DOWN ACCIDENT RATES AS HERMES ACHIEVES BUSINESS CHAMPION STATUS

Hermes has reduced accident rates across its fleet operation by more than 40 per cent, following the introduction of a range of driver training initiatives designed to cut road deaths and injuries. These safer driving measures have contributed to fleet savings of £1 million in the past twelve months and led to the company achieving Business Champion status from the Government-backed Driving for Better Business campaign, managed by Roadsafe.

The Hermes Driving School has been key to achieving the financial savings and health and safety improvements, playing a critical role in ensuring that the company's 480 employed and 163 agency drivers meet its industry-leading safe driving standards. As a result, there has been a 109 per cent improvement in accident-free days per vehicle; a 47 per cent improvement in the accident rate per vehicle; a 41.8 per cent reduction in the number of recorded accidents; and a 33.5 per cent cut in the cost of incidents.

The reduction in accidents has meant that the number of insurance claims related to vehicle damage has also reduced by 60 per cent and UK insurance premiums dropped by 10 per cent in the last 10 months. Meanwhile, the focus on 'smarter' driving has contributed to at least a 4.5 per cent reduction in fuel consumption in the past year. This has resulted in significant cost savings and delivered a positive impact towards reducing Hermes' carbon footprint.

Carole Woodhead, Chief Executive of Hermes in the UK commented: "We are delighted that our concerted focus on at-work driving safety has been recognised by the Driving for Better Business campaign. The catalyst of change has been our Driving School, which has delivered enormous benefits in terms of greater business responsibility and is central to delivering superior customer service, revenue and business growth."

The Hermes Driving School provides induction and continuation training for drivers with a focus on safe-driving and encouraging employees to drive fuel-efficiently. All drivers receive an initial induction course with both in-vehicle and classroom sessions, followed by ongoing corporate training programmes delivered by the Driving School and one-to-one in-vehicle coaching conducted by depot champions, to deliver continued performance improvements.

The success of the Driving School has now prompted an internal review to examine whether to expand the courses and programmes provided, as well as offering training solutions to other businesses and professional organisations. Core courses currently include driver assessment and induction, Certificate of Professional Competence, safe and fuel efficient driving, driver hours and an annual practical in-cab driver refresher.

Michael Parish, programme consultant for the Driving for Better Business campaign, said: "Cutting costs is the number one priority facing all businesses and Hermes has shown that through a focused occupational road risk management programme hundreds of thousands of pounds can be saved. Simultaneously, the company has improved its business efficiency, its image and the welfare of its employees."

"We are delighted that Hermes is considering opening its Driving School to other organisations as that is exactly the approach that the campaign is seeking to encourage. We all share the road and the campaign is all about businesses working together and sharing best practice."

There are up to 200 road deaths and serious injuries a week resulting from crashes involving at work drivers, and more employees are killed and seriously injured on Britain's roads while driving on behalf of their employer than in any other work-related activity. The Driving for Better Business campaign was formally launched in April 2007 by RoadSafe and now has 43 Business Champions made up of some of the UK's leading companies and organisations.

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1st March 2010

HERMES TRIALS FUEL SAVING TECHNOLOGY AS PART OF EFFICIENCY INITIATIVE

Hermes has taken delivery of two commercial vehicles featuring Bevan21 bodies as part of an ongoing initiative to achieve operating efficiencies and minimise the environmental impact of its fleet. Hermes will trial the streamlined aerodynamic bodies, capable of making fuel savings of more than 15 per cent, to measure their effectiveness with a view to using them on a further 18 vehicles currently on order.

Commenting, Carole Woodhead, CEO of Hermes in the UK said: "We are committed to utilising emissions saving technology such as the Bevan21 bodies to meet our target of reducing the company's carbon footprint by 50 per cent by 2020. Any investment needs to make sound business and environmental sense, so we are looking for solutions that can deliver green benefits along with operational savings."

The Bevan21 bodies, fitted to a 7.5-and 12-tonne chassis, incorporate advanced aerodynamic styling to reduce wind slip resistance, whilst maintaining the internal cubic volume. The design incorporates a range of innovative aerodynamic features including a curved roof, specially moulded air deflector and cab collar.

The vehicles are amongst 28 vans acquired on six-year contract hire agreements from Ryder as part of Hermes fleet replacement programme, and are some of the first to feature the myHermes branding. The Bevan21 bodies will undergo full testing within the company's radial van fleet, which is responsible for deliveries between regional depots, sub depots and local couriers.

Bevan Group Managing Director Anthony Bevan added: "As well as improving fuel economy and so helping to reduce the operator's carbon footprint, its striking design means the Bevan 21 is also a real eye-catcher on the road. We have been very encouraged by the uptake for our new, aerodynamic rigid truck body and I am confident that the trials, which Hermes has now embarked upon will confirm its environment-friendly credentials."

"We have been supplying trucks to Hermes for a number of years and have proactively worked with the company to develop new vehicle specifications that push the boundaries of energy efficiency and environmental parameters," comments David Hunt, Ryder's Vice President and Managing Director. "During the past year we've successfully supplied a number of trucks with aerodynamic bodies to fleets across the UK and so we had no hesitation in recommending such innovative vehicles to Hermes."

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11th February 2010

HERMES SECURES LARGEST EVER UK HOME DELIVERY CONTRACT WITH NEXT

Hermes has secured a new 8-year contract with Next in the biggest ever home delivery deal within the UK. Under the new agreement, Hermes will continue to handle the delivery requirements for Next Directory which has turnover of over £800 million and over 2.2 million active customers. It will also launch a range of service enhancements to ensure the retailer remains at the forefront of the home delivery market.

Hermes secured the exclusive contract following a review of the UK home delivery market. Hermes and Next have been working in partnership since 1988 to provide a home delivery solution that not only offers value for money but continues to lead the way in their next-day delivery offer.

Consignments are collected on a daily basis from Next's distribution centres and dispatched overnight to Hermes regional depot network. From there, orders will be distributed to more than 7,500 lifestyle couriers for delivery to households across the UK.

Carole Woodhead, CEO of Hermes in the UK said: "By extending this contract until 2018, Next have shown the high level of faith they have in Hermes and our ability to continue to provide them with a market leading service which provides excellent value for money. We will be working together with Next to launch a new suite of services over the next 12 months that will ensure that Next remains the standard bearer in the UK home delivery market - a position they have held since the launch of the Next Directory in 1988."

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